Frequently Asked Questions

We are here for you

What is the online processing transaction fee?

Forma has one of the lowest processing fees available! Coming at only 1.5% of the transaction.

Is Forma suitable for small studios or solo trainers?

Yes! Forma is built to scale—from solo trainers and boutique studios to larger gyms. Our pricing adapts to your member count, and our tools are flexible for all business sizes.

Are there any hidden fees, setup costs, or commissions on payments?

No hidden fees or setup charges. While Forma includes a payment processing fee, it's among the lowest in the market.

Do you offer help with onboarding and training?

Yes, of course, and there’s no charge. We’ll guide you through setup, transfer your data, and show you how to use Forma from day one.

Can my members use the app to cancel or reschedule classes?

Yes. Members can cancel or reschedule their bookings directly from the app, giving them flexibility and reducing your admin load.

What kind of customer support do you offer?

Call us anytime. We’re also available by email and chat if you prefer. We’re here to support you—fast, friendly, and always helpful.

Still have a question?

We’re happy to chat with you and clarify your concerns
Call us or send us an email!

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